Privacy Policy

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

We may collect names, business names, email addresses, telephone numbers, enquiry details, consultation booking information, IT Health Check answers and results, and technical information associated with website visits.

When providing IT services, we may also collect information reasonably necessary to support and manage customer systems.

We use information to respond to enquiries, arrange appointments, deliver IT services, provide IT Health Check results, maintain customer relationships, improve our services and meet applicable legal obligations.

We may contact people about relevant services where permitted by law. They can request that marketing communications stop at any time.

Our free IT Health Check collects the information and questionnaire answers visitors provide. We use these to calculate an indicative score, identify possible areas for improvement and respond to requests for further assistance.

The assessment is not a comprehensive technical or cybersecurity audit.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss and disclosure.

Information may be stored within our business systems or systems operated by service providers. No electronic system can be guaranteed completely secure.

We use third-party providers to operate our website and business systems. These currently include:

• Our AI website builder and hosting provider.
• Albert Gen and associated LeadConnector services for customer relationship management and enquiries.
• Google services for appointment scheduling and calendar integration.
• Other technology providers required to deliver our services.

Personal information may be processed by these providers where necessary for the relevant services.

Some service providers may store, access or process personal information outside Australia.

The locations depend on the provider and its infrastructure. We are continuing to verify relevant overseas data-handling arrangements.

Where required by applicable Australian privacy law, we take reasonable steps to meet our obligations concerning overseas disclosures.

We do not guarantee that all personal information remains within Australia.

Our website or its hosting provider may collect technical information for operation, security and website performance.

The precise analytics and tracking technologies used by the website builder are still being verified.

We have not confirmed that the website is cookie-free or tracking-free, and do not make that claim.

We retain personal information for as long as reasonably necessary for business operations, service delivery and applicable legal obligations.

When no longer required, we take reasonable steps to delete or de-identify information, subject to legal and backup retention requirements.

Individuals may contact Blue Spring IT to request access to, or correction of, personal information held about them.

We may need to verify their identity before processing requests.

Privacy concerns can be sent to it@bluespringit.com.au.

We will review enquiries and complaints and respond within a reasonable period.

Where applicable, individuals may also contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

We may update this policy as our systems, services or legal requirements change. The current version will be available on our website.